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Anonymous whistleblowing via a channel that suits you.

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How it works

You chose your anonymity level

Our communication channels are by default completely anonymised. This means that we cannot see or trace, and we do not have access to your telephone or mobile or fax number, or IP address. Effectively this disables us from disclosing your identity, contact particulars, or IP address to the organisation you are reporting about.

Unless you give us that information, and your approval to provide your details, we will not give your details to that organisation. Or to any lawyers. Or to the police. Or to the prosecuting authority. Or to anyone else. Unless we are compelled to do so by a court of law.

If you do not provide us with information that identifies you, you remain completely anonymous within the i-Tell system. Depending on how much of your own details you decide to provide us, you will choose one of the following types of anonymity:

Total anonymity

No one knows anything about you. You cannot be contacted. You cannot be asked any questions about the information you have provided and you cannot be asked for additional information.

We will however provide you with a reference number and pin, and you can contact us if you want to find out what action was taken by the organisation or if you want to provide us with further information.

Partial anonymity

You will have partial anonymity if you give i-Tell your information, but do not consent to your information being shared.

We still provide you with a reference number and pin which you can use to contact us to find out what action was taken by the organisation or if you want to provide us with further information.

In addition, because i-Tell has your information, we can contact you to provide feedback on the initial steps taken by the organisation. If the organisation asks us to do so, we may also contact you to clarify information to help them investigate the misconduct you reported.

Waived anonymity

If you decide to provide us with your information and you consent to us sharing your information with the organisation, you will not have any anonymity.

In addition, it means that if information relating to the misconduct you exposed is made public, your name may also be made public.

Reporting process

1. i-Tell makes it possible for you to submit information via telephone, mobile phone, fax, email or the internet. Submissions can be done within minutes and through a wide variety of channels including webform, toll free telephone call, mobile call, text message, fax, email, webchat, WhatsApp chat and Facebook messenger.

2. Depending on the format of the service that the organisation has chosen, you will be able to:

  • Submit a report via the webform on this website
  • Live Chat with an i-Tell agent;
  • Talk to an i-Tell live agent; and/or
  • Send an email or fax with the details of activity you want to report.

3. In the Information you should include section, is a list of the information that you will be requested to include in your report, as far as it is available to you.

Remember, the more information you can provide, the better the chances that the organisation you are reporting about can act against the perpetrators of the misconduct.

But, even if you don’t have a lot of information, please still report. You are always able to add more information if, or as, it becomes available to you.

4. At the end of this contact, you will be provided with a reference number and unique PIN. Do not share this reference number and PIN with anyone.

5. Once you have submitted the information and evidence, an i-Tell agent will analyse the information you provided and compile a report for review by an i-Tell forensic analyst. Once this review is finalised, and within 24 hours of your submission, the report is provided to the organisation.

6. We provide that organisation with the same reference number that we gave you to make sure both you and the organisation can contact i-Tell and obtain information about the specific reported misconduct. This unique case number will always remain linked to the incident.

7. If you provided us with your contact details, we will provide you with periodic feedback as required by any legislation governing whistleblowing in your country. If you did not provide us with your contact details, we will of course not be able to provide this feedback.

8. In addition, if you provided us with your contact details, and if the organisation asks us to obtain further information relating to the misconduct, i-Tell will contact you to ask for further information and will relay any further information to the organisation. We will not provide your details to the organisation unless you waived all anonymity.

9. If you want to follow up on the organisation’s response or want to provide additional information, you can contact us. However, you will need to provide us with both the reference number and unique PIN to confirm that it is indeed you, the whistleblower in that specific matter, that is contacting us.

Information you should include

Remember, the more information you can provide, the better the chances that the organisation can act against the perpetrators of the misconduct.

But, even if you don’t have a lot of information, please still report. You are always able to add more information if, or as, it becomes available to you.

Is this an urgent report?

Will serious and/or imminent damage be suffered if the organisation does not act immediately e.g. stock is being loaded to be illegally removed while you are making the report?

When did the misconduct occur?

  • Can you provide the date and time?
  • Has it been happening over a long period of time? If yes, do you know for how long?
  • Is it still occuring?
  • Will it continue to occur in the future? If yes, do you know for how long?

Where in the organisation is the misconduct occurring?

  • Do you know in which business department / section / unit the misconduct is occurring?
  • Do you know the country / state / province in which that business department / section / unit is situated?
  • Can you provide the address / contact details of the site where the misconduct is occurring?

Details of the perpetrators

  • Can you provide details of the perpetrators?
  • Provide as much detail as possible
  • Name, surname, designation, company (for example if the person is external to the organisation and is trying to bribe employees of the organisation)?

Details of the misconduct

  • What is happening?
  • Can you detail the sequence of events?

Details of any witnesses

  • Is there anyone else that may have information about the misconduct?
  • Can you provide details of any witnesses that may have direct knowledge or that may know anything about the misconduct?
  • Provide as much detail as possible
  • Name, surname, designation, company (if the person is external to the organisation),

Additional information

  • Can you provide any additional information that may help the organisation to investigate the misconduct?
  • Where, when, how, who

Becoming aware of the misconduct

  • When and how did you become aware of the misconduct?
  • Is your knowledge of the misconduct first hand or did you hear about it from someone else?
  • If you heard about it from someone else, how did this happen and who did you hear it from?

Evidence

  • Are there any documents, recordings, photos, videos, emails or any other evidence you have and may want to include in the report?
  • Do you know or suspect where the organisation may be able find further evidence about the misconduct?

Previous reporting

  • Have you reported, or tried to report, this misconduct previously? 
  • When and how did you report it or tried to report it? 
  • Who did you report, or tried to report it to, and what did they do about it? 
  • Was the matter investigated previously and if yes, what was the outcome of that investigation?

Victimisation

  • Do you believe you will be victimised because you are making this report?
  • If yes, why do you believe that?
  • Who do you believe will victimise you?
  • How do you believe you will be victimised?

Your details

  • Preferred name/ alias
  • Contact number
  • Email address
  • Preferred contact medium and time

”To say nothing is saying something. You must denounce things you are against or one might believe that you support things you really do not.

Germany KentJournalist